ECSI-1450 SAP CRM Technofunctional -Interaction Center

Job Title	:	SAP CRM Techno-functional  - Interaction Center (IVR/CTI specialist)
Relevant Experience (Yrs)	:	4-6 years SAP CRM Techno-Functional specialist with Experience in setting up CRM middleware and integration with CTI, Portal and other third party. 1 CTI implementation experience in CRM 7.0/2007.
Necessary Skills	:	Must have worked as a Lead consultant in large engagements with multiple interfaces Should have been actively involved in Requirement gathering,  blueprinting & solutioning Should have worked in at least 1 ECC implementations Good Communications skills CTI integration with CRM ( Web Services and Adaptor based Integration ) Screen Pop functionality and Call Routing Rules Implementation
Desired Skills		Good Knowledge of  sales service & marketing integration in IC
Roles & Responsibilities	:	Plan and assign tasks to team members and monitor   Customer interactions Hands on configuration, preparation of FS, review of FS Technical Review of CTI Solution
Generic Managerial Skills	:	Able to plan/track tasks/activities Report progress/challenges to Project Manager
Education	:	Graduate Sunnyvale CA 6 months
		______________________________________________ Mani     Srinivasan resumes@empowercsi.com 510-512-8069 UK:              044-137223-6323|||India:          91-9818637722 Empower Consultancy Services Inc USA| United Kingdom| India http://ecsirequirements.blogspot.com/ http://ecsipermanentreqs.blogspot.com/ ___________________________________________________________________