Dear
Partners, Please share with suitable profile to kathiravan@empowercsi.com and
Provide and maintain Level 2 or Level 3 single
point of contact for the reporting and tracking of Supported Desktop Systems
Software Incidents. May require an on-site technician.
• Receive all calls from Level 1 Help Desk.
• Perform Level 2 and Level 3 Support functions for Supported Desktop Systems Software.
• Coordinate with Client or Third Party vendor’s Level 2 and Level 3 support when necessary.
• Record, track, manage, and close all Supported Desktop Systems Software Incidents received from Level 1 Help Desk.
• Adhere to Incident Management and Escalation Procedures as described in the Procedures Manual.
• Maintain current status on open Incidents.
• Re-route misdirected calls in accordance with Client guidance and the Procedures Manual.
• Provide status and updates on Systems Software Incidents at Client or applicable End User’s request and according to severity guidelines.
• Respond to Supported Desktop Systems Software Incidents within Client specified time frames in accordance with Client requirements.
• Perform Root Cause Analysis on Systems Software Incidents in accordance with the Procedures Manual.
• Produce Root Cause Analysis report, with recommendations to prevent reoccurring events.
• Implement Root Cause Analysis recommendations as approved in accordance with Change Control Procedures.
• Perform Incidents trend analysis in accordance with the Procedures Manual.
• Prepare, produce, and provide a trend analysis report in accordance with Client requirements.
• Propose recommendations to improve the Supported Desktop and Supported Device Desktop Systems Software services support process.
• Implement Client-approved recommendations to improve the Supported Desktop support process in accordance with Change Control Procedures.
• Provide support for planned special events as mutually agreed.
• Provide support for remote office locations for Supported Desktop Systems Software.
• Provide support for remote office Supported Desktop hardware.
• Provide access and connectivity to network attached printers.
• Provide SoftIMAC support
• Provide access and connectivity to scanners and other desktop peripherals.
• Comply with print security requirements.
• Install all network printers and configure such printers to the Network.
• Receive all calls from Level 1 Help Desk.
• Perform Level 2 and Level 3 Support functions for Supported Desktop Systems Software.
• Coordinate with Client or Third Party vendor’s Level 2 and Level 3 support when necessary.
• Record, track, manage, and close all Supported Desktop Systems Software Incidents received from Level 1 Help Desk.
• Adhere to Incident Management and Escalation Procedures as described in the Procedures Manual.
• Maintain current status on open Incidents.
• Re-route misdirected calls in accordance with Client guidance and the Procedures Manual.
• Provide status and updates on Systems Software Incidents at Client or applicable End User’s request and according to severity guidelines.
• Respond to Supported Desktop Systems Software Incidents within Client specified time frames in accordance with Client requirements.
• Perform Root Cause Analysis on Systems Software Incidents in accordance with the Procedures Manual.
• Produce Root Cause Analysis report, with recommendations to prevent reoccurring events.
• Implement Root Cause Analysis recommendations as approved in accordance with Change Control Procedures.
• Perform Incidents trend analysis in accordance with the Procedures Manual.
• Prepare, produce, and provide a trend analysis report in accordance with Client requirements.
• Propose recommendations to improve the Supported Desktop and Supported Device Desktop Systems Software services support process.
• Implement Client-approved recommendations to improve the Supported Desktop support process in accordance with Change Control Procedures.
• Provide support for planned special events as mutually agreed.
• Provide support for remote office locations for Supported Desktop Systems Software.
• Provide support for remote office Supported Desktop hardware.
• Provide access and connectivity to network attached printers.
• Provide SoftIMAC support
• Provide access and connectivity to scanners and other desktop peripherals.
• Comply with print security requirements.
• Install all network printers and configure such printers to the Network.
Thanks and Best Regards,
Our Payment Terms - NET 45 Days
Kathiravan S
Empower Consultancy Services Inc.,
USA| UK | India
Gtalk - ecsi. kathiravan | Skype - ecsi. kathiravan
DIRECT: 5109957389 | Fax : 510-740-3549
No comments:
Post a Comment