Role : Application Support Analyst III
Location: Chevy Chase, MD
Duration : 6 Months +
Experience : 7+ Yrs
Implement VoIP IPT Capability
Required Skills:
-Microsoft Access Database development experience,
-Cisco’s VoIP Call Manager/Contact Center Knowledge,
-Telecommunications back-ground preferably with VoIP experience
Core Responsibilities:
- Design, development, implementation and maintenance of VoIP
telephony initiatives for Clients contact centers and back office
- Develop an understanding of Client's VoIP deployments,
including understanding the entire call flow for an enterprise and
appreciate the big picture when designing call routing solutions
- Interface with business customer and peer IT teams to develop
& analyze requirements and solution/system delivery
- Creating test cases, conducting all phases of release testing,
submitting JIRA requests for system issues,
trouble shooting and submitting change control requests for
system updates
- Testing a variety of presentation layers, including web-based application
testing, along with back-end database and mainframe validation
- Supporting Telecom Release Process including automated
regression and performance testing
- Develop process and procedures for implementation and
operational support of systems
- Project management & oversight; perform risk evaluation,
issue management, etc.
- 24x7 production support & technical support to team and
customers
Payment Terms - Monthly Net 45 Days
Thanks and Best Regards,
S.Tamilselvi
Empower Consultancy Services Inc.,
USA | UK | India
510-542-8302 | Gtalk - ecsi.tamilselvi 
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