Role
: Project Manager/IT call center Infrastructure
Location
: RTP Campus, NC
Duration
: 6 Months
Experience
: 3-5 Yrs
Position
Description:
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Coordinate functional groups’ responsibilities and deliverables with respect
to process and system initiatives.
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Define and gain approval for business requirements, process modeling
deliverables, project plans and charters.
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Determine project cost and project timing based on scope and complexity of
the project.
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Track, develop and create release calendar for project implementation.
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Track each project schedule and create a project plan with input from the
cross-functional team.
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Schedule, attend and record meetings notes.
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Update website with all information related to the project status.
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Develop and create corporate communications plans to affected customers and
stakeholders.
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Manage projects in compliance with the NetApp Project Development Lifecycle and
associated deliverables to ensure the integrity and quality of project
artifacts.
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Work with developers to translate requirements into technical specifications.
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Experience and
Skills:
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Skills
that are "Must Haves":
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Call center infrastructure experience
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PMO experience
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Change Management experience
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agile + water fall methodologies
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Infrastructure PM experience
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Strong oral and written communication skills.
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Ability to work collaboratively within a team environment to meet aggressive
goals and pre-defined pre-defined measurement criteria.
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Ability to conduct user workshops, define requirements, estimate, assess and
plan projects, write use and business cases, and design workflow processes.
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Strong understanding of the Software Development Lifecycle, It Service
operations, business process realignment and the financial and political
elements of an IT organization.
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Experience in business process re-engineering methods.
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Strong aptitude for learning new technologies and utilizing project
management applications.
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Strong user of Microsoft Project and Visio.
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Creative approach to problem solving.
Note : Payment Terms - Monthly Net 45 Days |
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Thanks and Regards,
A.Shebaa
510-542-8303 (W)
gtalk - ecsi.shebaa
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