1459--Desktop Administrator--urgent plzz!!!

Desktop Administrator
Relevant Experience (Yrs)	:	6+ Years of Desktop admin, Deployment, Packaging Experience
Technical/Functional Skills	:	·      Life cycle activities associated with the provision and support of infrastructure computing devices (including servers, workstations and printers) attached to the local area network (LAN), as well as portable and standalone personal computer (PC) / workstation computing devices Data backup and restoration services, including all remote sites with servers/systems requiring data backup, restoration, and disaster recovery services ·                                              Monitoring systems applications availability and performance ·                                              Dispatched and monitored break/fix repairs and Level 2/3 workstation Services (Win XP, VISTA, 7 and Apple MAC) ·                                              VIP support (Vice-President and above). This includes touch services. ·                                              Experience in Citrix Xenapp workstations ·                                              Workstation/server Services: o     Workstation Management including IMAC, (Installs, moves, adds, changes, Antivirus Management, Patch Management, and Software Packaging & distribution (using BigFix) o     Active Directory Management ·                                              LAN file/print/storage/connectivity Services, backup recovery ·                                              Remote operations: o     Wireless devices, Point Of Sale Systems, VPN, RSA Secure connect & Secure FTP support o     Messaging and Exchange client administration ·      Image Management ·      Application Re-packaging (Wise Studio)
Experience Required		Must have a proven track record of leading Workstation Managment (Desktop Admin) for large customers. Should have ability to interact with stakeholders and OEM vendors and 3rd party to define system functionality meeting/exceeding client expectations
Roles & Responsibilities	:	Desktop Administrator ·        Delivery of status reporting to Project Managers ·        Coordinating day-to-day work with Supplier personnel ·        Actively identify and manage project risks.  Discuss risks and mitigation strategies with ·        Acts as single point of contact for the End User Services (Desktop, Mobility, Packaging & Deployment) Tower ·        Manage knowledge transition within the team and outside ·        Provide daily operational management within all operating locations ·        Manage workload of team members ·        Prioritize service requests, in consultation with Clients ·        Attend scheduled meetings with designated  management to review status, problems and solutions ·        Resolve service delivery issues and manage ad hoc requests ·        Open a trouble ticket with Remedy when an outage occurs at a remote location ·        Report, log, and update outages in the internal Remedy ticket ·        Daily production report ·        Change management report ·        Focus on continuous process improvement and service quality ·        SLA monitoring and tracking ·        Provide technical assistance to team members ·        Coordinate with offshore team, Technical Leads and Project Managers